New Ticket

Quick capture. Just fill the basics. Triage and routing can be added later by the QA Lead during the Tuesday triage meeting.

The basics Required

Title * Example: "Trip creation fails for Mundra port"

Product *

Type *

Reporter *

Affected client(s)

Evidence link

Description *

Triage Recommended

Score severity now to skip QA triage step

Open ▼

Suggested classification

Routing Optional

Set lane and rollout type, or let PM Lead decide

Open ▼

Lane

Rollout type

Hot flag

Ownership & dates Optional

Assign owner and target dates, or fill later

Open ▼

PM owner role

QA owner role

Planned Dev Release Tuesday Dev Release window (internal env)

Planned Client Release Only date shared externally